FAQ

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Check in is from 14:00. Check out is until 11:00.

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6 months prior to your intended stay.

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Yes, it is.

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There is no age limit for accommodation.
Children under 3 years old/Facilities fee 2,000 yen applies
(Separately charge consumption tax.)
<Prepare in advance> Shampoos for children, Garbage can for diapers
<On request> Yukata, Pajamas, Baby cot, Futon

4 years old to 12 years old/ Facility fee 4,200 yen applies
(Separately charge consumption tax.)
※ Junior high school students and older will be informed at adult rate.
<Prepare in advance> Shampoos for children, Amenities for children, Yukata, Pajamas <available on request> Futon

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Yes, you can enjoy free Wi-Fi in all our rooms.

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We provide a number of amenities including Garaku original amenities. (Plase follow the link below.)
< Amenity >

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Yes. Each room caters for different tastes and styles.
Please visit our website and select your preferred room.
* Depending on the reservation status, it may not be possible to meet your request.
Please contact us as soon as possible.

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Yes, you can.
(VISA/ JCB/ Diners/ AMEX/ UC/ DC/ Central/Master/ MC/ J-Debit/銀聯/新韓)

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※ Please contact us for more details. Upon cancellation of a reservation, the Customer will be charged a certain percentage of the total price of accommodation (cancellation charge) as listed below.
•Cancellations 2days prior or the day before the intended check-in day: 60%
•Cancellations on the intended check-in day: 80%
•If no notice is received of cancellation: 100%

<Group customers of 15 or more / Customers who reserved more than 5 rooms>
•Cancellation 28 days to 15 days before the intended check-in day: 20%
•Cancellation 14 days to 8 days before the intended check-in day: 30%
•Cancellation 7 days to 3 days before the intended check-in day: 50%
•Cancellation 2days prior or the day before the intended check-in day: 80%
•Cancellation on the intended check-in day or no notice is received of cancellation: 100%

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There are drinks in the refrigerator of the room.
You can bring some drinks, but you are not allowed
to bring in raw food. In addition, you are not allowed
to eat or drink outside the room.

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Yes. It’ s available for guests only (a reservation is required). The details are below.
<Paid transfer> The fee will be charged to your room. Please pay at checkout.

【Toyama Station ↔ River Retreat Garaku】
Discounted fare transfer at a partner taxi company ¥ 3,600 one-way
(normal price about ¥ 7,000)

【Toyama Airport ↔ River Retreat Garaku】
Discounted fare transfer at a partner taxi company ¥ 2,100 one-way
(normal price ¥ 4,000 yen)

<Free transfer>
【Sasazu Station ↔ River Retreat Garaku】
Free transfer by hotel car.

【River Retreat Garaku → Toyama Station】 Free transfer by shuttle bus
Once daily 11:30. For more information please contact us.

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All rooms are non smoking.
Please use the smoking area of the hotel.

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Yes, we have baby beds.
It’ s free of charge. As the number is limited, please ask in advance.

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Yes, it’ s available. Please ask the front desk.
Yes, we offer cardboard boxes (extra charge applies).

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There is a gym and swimming pool facilities nearby, which is a 5-minute walk.
Special fare tickets are available at the front desk.
"Windy Toyama" The details are here. http://www.windy.cc/

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Yes, please make a reservation by telephone. We recommend that you do so well in advance.
However, depending on the status, you can also make a reservation same day, so please feel free to contact us.

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Yes, we have some spa treatment plans that do not require a hotel reservation.

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As you need some time for counseling and changing clothes, please come about 10 minutes before your time.

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Nothing in particular. We provide gowns, disposable shorts or boxer shorts for treatment.
Towels, shampoos, hair conditioners and body soaps are available at SPA facilities.

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If you take a facial course, please remove them before treatment. In addition, please bring your contact lens solution and lens case.

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No, it’s not necessary. For a facial course,
the therapist will do this for you.

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We are sorry, but you can not use the spa facilities if you are pregnant.

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Garaku’s original deep massage treatment uses emotion and symptom specific herbal essence oils to directly and precisely target muscles. This treatment enhances natural healing by creating peace between the three elements of Ki (energy moving through the body), Chi (blood fluid work, nutrient elements) and Mizu (body fluids other than blood).

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Please contact us by the day before reservation. A cancellation fee will be charged for cancellation on check-in day.
•Cancellation on the intended check-in day: 40%
•If no notice is received of cancellation: 100%

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We’re sorry, but we may not be able to if your reservation time has passed. In addition, those who have been late for more than 30 minutes without notice will be canceled.

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No, we don’ t. Please use the hotel restaurants.

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Yes, please contact us in advance with your dietary requirements.

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For dinner, please choose either the restaurant "Levo" or the Japanese restaurant "Rakumi". Trèsonnier will open on 25 February.
Breakfast will be Japanese style at "Rakumi".

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Yes, we do. Please ask us in advance.

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Yes. We accept reservations by the day before.
We do however recommend early bookings.

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We prepare a message on the dessert plate and take a commemorative photo. Please tell us when making a reservation.

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Yes, we can. Please contact us at least 3 days before your intended reservation date.

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Yes. The "Café Riviére" is open during the day. "Bar Millennium" is open in the evenings. We recommend checking for availability by telephone before coming.

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Yes, there is. It takes about 5 minutes by car.

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We are sorry, but the Spring Day Spa is for hotel guests and spa treatment customers only.

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We are sorry, but we do not have a room to rest in.

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Yes, we have a shuttle bus transfer available for 8 or more people.
Please contact us.

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There are 16A 200V charging stands in the parking area, which hotel guests can use free of charge. One for domestic cars and two for Tesla, USA.

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We're sorry, but it is available free of charge only for hotel guests and restaurant customers. Customers using the cafe may use the public hot spring for a fee of 800 yen.(Separately charge consumption tax)

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Unfortunately, both public baths and Spring Day Spa are not available for customers with tattoos.